Once you have placed your order with us, we will confirm via email and process the order. If we notice any missing information or there is a delay in making your order we will contact you. Otherwise the order will be prepared by hand and be delivered as soon as possible, please note that this may take up to 10 days to receive from date of your order.

Our prices are displayed on our online shop together with a photograph of each of our products. Our products are available in three different weights and can be selected at the time of ordering via the drop down menu. Your payment is made via Paypal and is processed via a fully authorised Payment Service which ensures that all your debit or credit information remains totally confidential.

Payment is taken as you place your order and if payment does not authorise successfully, your order will not be successfully processed. Please check that you have received a confirmation email of your order and confirmation of payment through Paypal. Please check your confirmation email isn’t in a spam or junk folder.

We currently use Hermes tracked to UK, SCOTLAND, IRELAND and WALES with prices fixed at for all orders under £50. The shipping price includes postage and packaging costs.

The postage is fixed up to £50.00, then its free after for UK deliveries. Your order is handmade, which means that we do not have stocks of chocolates ready to ship, our orders are freshly made when your order is placed. Please allow up to 10 days for delivery from date of placing the order. If your order is for a special occasion, please email us and we will work with you to meet the deadline date where possible.

It is extremely rare for parcels to be lost, all our orders are dispatched with Hermes tracked and you will be provided with a tracking number. Should we have a parcel returned to us, due to non delivery, we will happily re-post this back to you, however, you will be required to pay the postage cost again.

Chocolate and hot weather don’t mix well. With any company posting handmade chocolates this can sometimes have certain issues. We check all our packages when they leave our premises, they are stored in refrigeration units up until the time of being collected by our postal service. We secure each package inside with bubble wrap and the larger small parcel boxes have packaging chips added to help with transport and to prevent heat damage.

By paying for your order, you are agreeing to our Terms and Conditions, that any damage caused during transit cannot be claimed back from us, you make a purchase at your own risk.

If you are ordering chocolate during the hotter months, we will monitor the weather and will make a decision day to day whether to post out, this is to ensure that they do not sit around in vans or sorting offices getting heat damage to them. Our chocolates can withstand temperatures up to 25 degrees (tests carried out) inside the boxes, but do suggest as soon as your order arrives it is placed straight into the fridge unopened at this point.

It is at your own risk that by ordering our chocolates during the hotter months, you are taking a risk of heat damage. We cannot accept responsibility and no refunds or exchanges will be made.

Due to the nature of the goods supplied we do not accept returns once the items have been opened. If you have any concerns please contact us via email at info@thewackybaarkco.co.uk to discuss any issue.

As soon as your chocolates arrive please place them in the fridge to keep them cool, especially in the summer months. The ideal temperature for chocolate is between 12-18c, and within 40-60% humidity.

Please be aware that all chocolates are freshly made in an environment where celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphites.

When we take photos of our products, we use toppings that are available at that given time. Occasionally, these may vary in size and colour. Our photos are for illustration purposes only. However, we do endeavour to send you as close to what is photographed.

Wacky Baark will be following all Government guidelines with regards to the current coronavirus pandemic. Because of this we cannot guarantee our usual turnaround or provide absolute dates for orders received. Rest assured if you place an order it will be made and delivered to you as soon as possible. Thank you for your support.

In line with the General Data Protection Regulation(GDPR) you can read our Privacy Policy to find out how we collect, store, share and use your personal data.